Privacy & Policy

PRIVACY POLICY OF CONNECTING HEARTS



Member’s Privacy is important to us , and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
What information does Connecting hearts collect from you?
Connecting hearts is an advertising platform providing targeted especially for members to advertise services for the purpose of matchmaking (.Service.). In order to do provide the services we ask for certain personal information which is displayed on the Application on behalf of you to find the perfect life partner. You hereby provide your consent to collect, process, and share of your personal information in order to provide the service.

Connecting hearts gathers following types of information:

Information you submit; and 
ii. Information not directly submitted by you 
iii. Information we receive from others

In order to avail the service you provide the following information:-

•While registering for our service, you share with us your personal details, such as name, your gender, date of birth, contact details, educational qualification, employment details, photos, marital status and your interests etc...

•When you avail for a paid service, you provide us or our payment service provider with information, such as your debit or credit card number or UPI.

•Testimonials submitted by you including your success story and photos.

•Information submitted by you voluntarily while participating in surveys contest, promotions or events.

•Details shared with our customer care team. (This information used to monitor or for training purposes and to ensure a better service).

•Your chats and messages with other users as well as the content you publish will be processed as a part of the service.

•Immediate legal action will be taken on reported ids, if found guilty. 
ii. Information not directly submitted by you

•User activity

We collect information about your activity on our services, such as date and time you logged in, features you.ve been using, searches, clicks and pages visited by you, your interaction with other users including messages exchanged.

•Device Information

We collect information from and about the device(s) such as IP address, device ID and type, device-specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

•SMS permission

We need SMS permission for authenticating transactions via OTP, sent by the Payment Gateway.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others.

How we use information we collect?
 
We use the information collected in the following ways:

•We use the information submitted by you to provide the Service.

•Manage your account

•Provide you with customer support

•Conduct research and analysis about your use of our services for providing better services

•Communicate with you by email, phone about services, promotions or offers that may be of your interest.

•Recommend relevant matches to you and display your profile to other users.

 

 

 

 

With whom does we share your information?

Except where you are expressly informed on the Application or as described in this privacy policy we do not sell, rent, share, trade or give away any of your personal information.

•With other users we publish the information shared by you with other users to provide the services. The information so published are provided by you and be cautious as what you share with other users.

•With our service providers and partners

We may use third party service providers to provide application development, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations.

•With law enforcement agencies

we will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, other members interest and protection and/or comply with a judicial proceeding, court order, or legal process served on our Application.

 

How to access and/or control your information?
You have been provided with tools to manage your information. You have the rights to access, rectify, update information that you provided to us and that.s associated with your Connecting hearts account directly by logging into your account.

In addition to aforesaid privacy control, a member from EU have the following rights

•Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms).

•If you believe that the information we hold about you, are no longer entitled to use it and you want to delete or object to its processing, delete your profile. Please note, however, we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations and applicable territorial laws.

•If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact us and provide their written consent before the information is released.

•You have the right to withdraw your consent from processing your information. Please note that by withdrawing your consent means, its deletion of your profile and we won.t be able to provide further service to you.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth/gender/contact details.

For your protection and the protection of all our users, we may ask you to provide proof of identity to accommodate your requests.

How we secure your information?

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected with one of the best encryption software in the industry. We follow generally accepted industry standards to protect the personal information submitted to us. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

If you have any questions about the security at our Application, please mail us at - [email protected]

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How long we keep your information?
We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. We retain information for better services, and we only use the information to analyse about the use of our Services, not to specifically analyse personal characteristics about you.